Our products come in various configurations such as individually packed, family pouch, whole beans or grounded powder and gift boxes for personal consumption, gifts, foodservice channels.
We also offer design support as well as blank sticker sheets for DIY lovers to get the full benefit of our expression collections.
Our products are offered online via our website, and our shop ” Mother’s Kitchen” in Richmond, BC, Canada. You can visit our facebook, instagram for more exciting coffee applications and news. For Asia markets, please contact local sales representatives.
We offer wholesale discounts to food & beverage businesses like hotels, B&B, bakery, restaurants and also gift vendors. We also customize gift packages for corporates. Please email us at info@milkandhoneysolutions.ca.
All stock products, excluding customized items, will be shipped in 1-2 business days upon receiving payment and orders.
On customized items, after placing order and complete payments, send your information to info@milkandhoneysolutions.ca. The artwork or proof will be sent to your email to confirm. Once the approval is received, the final products will be shipped out in 3-5 business days.
Gift boxes will be flattened on shipping to save space. Customers are to assemble as needed.
When you order from our online store, you’ll choose a delivery method at checkout. Your choice affects how long it takes for your order to be delivered. We offer Canada Post, DHL, Fedex and also Greater Vancouver pick-ups. Please contact us for pick-up time and locations.
All packages are shipped from Vancouver, British Columbia, Canada. Shipping time will vary depending where you live and also the delivery method.
Note: Delivery is unavailable to PO boxes and delivery options vary by region.
Taxes will be applied on all orders in countries and regions where we are required to collect taxes.
For all international orders, customers are responsible for all importing fees. However, in some cases, small orders aren’t subject to the fees, but this varies from country to country.
In some regions, you might be offered free delivery if you order specific products or your order meets a minimum price.
Free delivery applies only in Canada and to the lowest-cost delivery option unless otherwise specified. Free delivery may be changed or discontinued at any time.
If you don’t receive your products, contact customer support within 14 calendar days from your expected delivery estimate.
If your shipment goes missing after successful delivery, Milk and Honey will have fulfilled its obligation by delivering the package successfully to the location designated in your order and, therefore, will not be able to designate your package as lost or stolen. Unfortunately, Milk and Honey will not be able to provide any further replacement shipment or a refund for your order, and you’ll need to follow up at the address to which you requested the package to be delivered to address this issue.
Our products are carefully prepared to ensure best possible customer experience. Due to the perishable nature of these craft-roasted specialties, and in compliance with Health Canada’s regulations, we cannot accept returns on any coffee purchases. If it is due to our error or product damage, please contact us at info@milkandhoneysolutions.ca. We will be more than happy to assist you.
Gently pull the string away from the sachet.
Place the sachet in a medium size cup with boiling water. Steep for 2-5 mins.
Leave the sachet in for a stronger brew. Add milk and sugar to taste or enjoy it black.
Fine coffee grounds may be found at the bottom of the cup due to the density of the membrane. Coffee grounds are editable and digestible when consumed.
Blank honeycomb templates are available in Adobe Illustrate, Photoshop, and PDF formats. Basic working knowledge of photo editing software is required. . Please if you require PSD or AI formats. Download honeycomb template here.
Our Honeycomb sticker sheets are designed to maximize the number of stickers on a page. This reduces waste and maximizes time for you to interact with your loved ones. As the margin on the template is tight, some printers may shrink the page to fit on paper. This will result in the printed image to mis-align with the cut on the sheet.
To ensure that the image is not reduced during printing,
1. Open the final pdf template using Adobe Acrobat
2. Check the print dialog, select to print in “Actual Size”, or custom scaling to 100%..
3. Ensure that paper size is “US Letter”
4. Load the stickers and Print
Troubleshooting tip: We recommend opening your final pdf artwork using Adobe Acrobat Reader. Some applications may scale the image down and may not have an option to print in “Actual Size”