退款和退货政策
All our food products are carefully prepared to ensure best possible customer experience. Due to the perishable nature of these craft-roasted specialties, beverages, baked goods and in compliance with Health Canada’s regulations, we cannot accept returns on any coffee or food purchases. If it is due to our error or product damage on packaged coffee items, please contact us at info@milkandhoneysolutions.ca. We will be more than happy to assist you.
订单处理时间
All stock coffee products, excluding customized items, will be shipped in 2 business days upon receiving payment and orders.
On customized items, after placing order and completing payments, send your information to info@milkandhoneysolutions.ca. The artwork or proof will be sent to your email to confirm. Once the approval is received, the final products will be shipped out in 3-5 business days.
When you order from our online store, you’ll choose a delivery method at checkout. Your choice affects how long it takes for your order to be delivered. We offer Canada Post, specified international shippers and also Greater Vancouver pick-ups. Please click on “联系我们” for pick-up time and locations.
所有产品将由加拿大温哥华寄出。运输时间长短会因运输公司及送货地址而异。
备注：包裹无法投递至PO Box 地址。运输选择会依照各区限定调整。
Cancellation Policy
Lounge/Rooms/Paid Activities & Events Cancellation:
Reservations must be cancelled 24 hours before the reservation. A 5% service charge of the scheduled amount will be charged and the money will be refunded to your original method of payment. After 24 hours, refunds will not be processed and cancellation will not be available as an option.
Membership Cancellation:
Memberships can be cancelled at anytime, however there will be a 5% deduction from the refund.